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Quick Guide

January 2019

Welcome to this edition of the Portsmouth Children's Social Care Procedures Manual. For consistency these Procedures were updated at the same time as the Portsmouth Children's Homes Procedures Manual and each is accessible from the other through a dedicated button at the bottom left of each page. Both manuals are however independent from each other and can be accessed separately. Links are made to the 4LSCB Procedures and Working Together to Safeguard Children.

Click here to view details of all the changes and revisions made as part of the January 2019 manual update.

All former procedures both in paper and electronic forms are superseded by this manual and should no longer be used.

Before proceeding to the body of the manual, please read this 'Quick Guide', if there are any questions or suggestions, please talk to your manager.


  1. Display and Browser Options
  2. How to find a Chapter
  3. Amendments and Planned Updates
  4. Terminology
  5. Keywords
  6. Compliance
  7. Register for Updates
  8. Copyright
  9. Printing and Retaining Copies

1. Display and Browser Options

People with a visual impairment may have difficulty accessing this Manual.

To change the size of the text/layout - please use these accessibility buttons


which are on menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.

2. How to find a Chapter

Procedures and guidance are located in individual 'Chapters' which are available from a 'traditional' Contents List - on the left hand side of the screen.

2.1 Using the Contents List

Chapters are categorised or grouped together as follows:

PARTS: The manual contains procedures categorised under a number of Service Sectors, like 'Looked After Children',

SECTIONS: Within each Service Sector e.g. 'Looked After Services', you will find a Section (group of procedures) like 'Adoption and Permanence'.

CHAPTERS: Under each Section, you'll find individual Chapters/Procedures e.g. 'Adoption Case Records' 4.2 You can search for a Chapter

If you aren't sure which service or section to look in, try 'Search' which will help you identify specific Chapters and sub headings within Chapters

2.2 Search Feature

If you aren't sure where to find a Chapter/Procedure, you can use the 'Search' feature located on the left hand side of any screen.

Details of how best to use the search feature are provided.

If you can't find the procedure you require or you are frustrated, ask your manager/supervisor.

3. Amendments and Planned Updates

This manual is regularly reviewed and updated.

When the manual is updated, chapters that have been significantly amended or are new will be shown in the Contents List and at the top of the relevant Chapter.

Click here to view details of updates made to this manual.

The next planned update will be published in May 2019. All material for inclusion in this update must be set out in the agreed format with all amendments set out using the “track changes” feature of MS Word by 1st April.

4. Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example:

'Home' and 'Resource' This is a generic term which means Children’s Home, Foster Home.
'Child' or 'Young Person' Both of these terms are used to mean any child under the age of 18.
'Staff' or 'Carer' Means all Staff and Carers (including) whether employed or not.
'Manager' Means Team Manager, it also means YOT Team Manager.
'Line Manager' Means the first Line Manager of a team/service.
'Parent' Means person with Parental Responsibility.
'Regulatory Authority' Regulatory Authority is the generic term used in this manual to describe the independent regulatory body responsible for inspecting and regulating services e.g. Ofsted.
'Social Worker' This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.

5. Keywords

The manual is accessed by practitioners from varying agencies, who may find terms that they are not familiar with. Therefore, a large glossary (Keywords) of terms is available such as Significant Harm (Try it: click on the highlighted text). We call them 'Keywords'. Once clicked, the definitions will appear in a new window or tab, depending on your browser. You can leave it open for reference, or close it using the "close" button at the bottom.

6. Compliance

Every effort has been taken to ensure regulatory compliance. If you discover any errors or mistakes, please alert your manager.

7. Register for Updates

This manual will be updated on a regular basis and if you wish to be alerted each time you can register by submitting the form accessed via the button on the left hand side of the screen, from anywhere within the manual.

We will manage your data respectfully and in accordance with your preferences and we will never share your data with other organisations for marketing or other purposes.

8. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Portsmouth City Council.

9. Printing and Retaining Copies

The Manual should normally be viewed on line but can be printed, for reference only.

To print a chapter, click on the print icon icon which is in the top right hand corner of the relevant procedure

Please note, the Manual will be updated regularly, so staff should avoid retaining printed versions - hard copies are only valid for 72 hours.